FAQ
Q: What forms of payment do you accept?
We currently accept all major credit and debit cards as well as gift cards: VISA, AMERICAN EXPRESS, and MASTERCARD. We also accept: VENMO, PAYPAL, CASHAPP, APPLE, GOOGLE, & SHOP PAY! We do not accept: CHECKS or MONEY ORDERS!
Q: How long does it take for the order to ship?
Each order is made fresh, please allow 7-10 days to process the order. We ship via USPS, so once your order ships, you will receive an email notification with a tracking number to track your shipment. USPS standard shipping takes 2-3 business days if you choose standard shipping. However, please allow 2 extra business days due to COVID-19 delays.
Q: Do you ship to APO/FPO/DPO or P.O. Boxes?
Absolutely! We ship to military bases as well as post office boxes.
Q: Can I use a discount code for my order?
Our discounts can be applied at check out during promotions. You can find these promotions on our social media pages.
Q: How do I update/cancel my order?
Please contact us within 2 business days of the order being placed at 404-490-2686 or email us at crownedcomplexion@gmail.com.
Q: How do I qualify for free shipping?
To qualify for fee shipping, your order must reach $50.00 before taxes or shipping is applied and after any discounts have been applied. The discount offered on shipping will be visible on the check out page.
Q: Do you ship internationally?
At this current time, Crowned complexion only ships within North America.
Q: What is your return policy?
Crowned Complexion does not accept returns or exchanges, once orders are shipped, unless the product was damaged during the shipping process. Please contact us and submit a photo of the damaged or defective product to the team and once approved the same product will be shipped to you free of charge.
Unfortunately, we do not cover stolen or misplaced packages if the tracking number status is delivered.
Q: Do you test on animals?
Crowned Complexion ONLY test our products on willing human participants. We absolutely do not test any products on animals as we are a cruelty free business.
Q: Help, what do I do if I have an allergy to the product?
Please discontinue using the product and contact your medical or holistic practitioner. They can share more details regarding your allergic reaction.
Q: Does your product contain nuts?
Yes, some of our products contain nut oil such as shea butter and coconut oil. Before purchasing a product please check the product ingredients located underneath the picture of the product. Remember, all of our products are organic and can be made to be vegan but they may contain nuts. However, each product can be customized to fit your allergy needs.
Q: What if my whipped body butter melts?
A: Warm temperatures or summer days can cause the whipped body butter to melt! Sometimes the body butter may even melt through the shipment process, no worries. Simply refrigerate the body for 5-7 minutes before use. Refrigerating the product will not change the quality of the ingredients or the aroma. If you would like it whipped again you can use a serving utensil or small whisk.
Q: How do I restore my scrub if it has hardened?
A: Sometimes the scrub will harden if too much water gets in the container. The scrub lid should be closed and tightened after each use. Try not use a wet hand or finger tip when using the scrub. However, if the scrub hardens apply a small amount of carrier oil (almond, jojoba, olive, grapeseed etc) and simply stir into the mixture with a serving utensil.